Return & Refund Policy

Last updated: 24 October 2026

This policy covers physical products purchased directly from Sixfab, Inc. through shop.sixfab.com. Separate data, software and service purchases are governed by their own terms. The programmes below do not replace the Limited Warranty, where offered, in our Terms or mandatory rights under applicable law. Australian purchases use the statutory defect-remedy arrangement described below rather than our additional limited defects warranty.

1. Existing 30-Day Change-of-Mind Returns

If you change your mind, you may request a return within 30 days of purchase if the product remains unopened, with its original packaging and protective packaging, tape and seals intact. We may decline a voluntary change-of-mind return where those protective elements have been opened. This programme is available for standard products bought directly from our store by individuals and businesses.

Custom-designed, custom-modified or tailor-made products are excluded from this voluntary programme. Software, software maintenance and other non-physical services are outside this store policy. These exclusions do not remove rights concerning defective or non-conforming products where the law provides them.

You pay the return shipping for a voluntary change-of-mind return. Duties, import taxes and clearance charges you paid directly to an authority or carrier are not reimbursed by Sixfab; any available recovery must be requested from that authority or carrier. This does not remove any refund obligation imposed on Sixfab by law. Tax collected by Sixfab is adjusted or refunded as legally applicable.

For an eligible change-of-mind return, we refund all payments within 21 days of receiving your notification. We refund the original payment method unless another method is lawfully agreed. Where the law requires an earlier refund, that deadline applies.

2. Missing, Damaged, Faulty, Wrong or Incomplete Items

For purchases for supply outside Australia, our existing 30-day return/refund programme also covers missing, damaged, faulty, wrong or incomplete items. For this programme, the period starts on delivery; where a single order is delivered in separate parts, it starts on receipt of the final part. For any expressly agreed regular deliveries, it starts on receipt of the first delivery. The unopened condition for voluntary change-of-mind returns does not apply to reporting a faulty, wrong or incomplete item.

Inspect your delivery within 7 days and contact us promptly if there is a problem. Provide photographs or diagnostic information where reasonably available. We investigate missing goods, arrange a return for incorrectly supplied goods where appropriate, and supply missing components or offer another appropriate remedy. Depending on the issue, remedies may include replacement, repair or refund as applicable.

A defect or malfunction within the applicable warranty period can also be reported under our Limited Warranty where it is offered. The 7-day inspection request and this 30-day programme do not shorten that warranty or exclude a latent defect or any mandatory claim. You do not lose a statutory remedy merely because the short reporting period has passed.

Australian purchases: missing, damaged, faulty, wrong or incomplete goods are handled under applicable statutory rights, including the Australian Consumer Law where it applies, rather than an additional 30-day defects programme or the 180/30/90-day limited warranty. No 7-day reporting request or 30-day commercial period limits those rights. Contact us with the issue and purchase details; we provide the remedy and bear necessary remedy costs required by law. See the Australian purchases section of our Terms for the statutory remedy framework. The separate 30-day unopened-product change-of-mind programme in section 1 remains available. Existing warranties already given for earlier purchases remain unaffected.

3. Starting and Sending a Return

Use our contact form. Include your name and contact details, order number and purchase date, the relevant products and a description of the reason or problem. Reasonable supporting evidence helps us identify the purchase and resolve the issue. We may request troubleshooting for a reported malfunction.

We provide a return reference and return-label or shipping instructions. A return reference helps us track the parcel; it does not turn a statutory remedy into a discretionary approval. The return facility is:

Sixfab, Inc. / ShipMonk

2601 NorthEast 33rd Street

Fort Worth, TX 76111, United States

Contact us before sending goods so that we can route and identify the return. Our Allen office is for business and legal correspondence. The form is the normal service route; legal notices and statutory requests can also be sent to legal@sixfab.com.

For a verified defective or incorrectly supplied product, Sixfab pays for the return label, including an international return under this programme. Contact us to arrange the label before dispatch. If we agree that you should arrange return transport, keep the receipt and submit it through the contact form for reimbursement of the agreed reasonable cost. Mandatory reimbursement rights remain unaffected.

For an approved repair or replacement, Sixfab pays the shipping cost of sending the repaired or replacement product to an address in the United States. The customer pays that outbound shipping cost to an address outside the United States; we explain the charge and obtain agreement before dispatch. This allocation does not make you responsible for a cost that applicable law requires Sixfab to bear, including any necessary transport cost of a mandatory statutory remedy.

Use secure protective packaging and retain the tracking details and shipping receipt. Tracking and suitable insurance are recommended. A carrier assists with transport; its involvement does not remove rights you have against Sixfab under applicable law. Before returning a device, remove personal information and disconnect personal accounts where reasonably possible; tell us if a defect prevents this.

4. Assessment and Refunds

We explain the result of our assessment and the proposed remedy. If a partial refund is appropriate, we explain its amount and basis. A reduction for a returned product’s condition must be permitted by the relevant programme and law; we do not reduce a mandatory defect refund simply because the product was defective when supplied.

An agreed replacement depends on availability. If we cannot provide an agreed or legally required remedy, the available refund or alternative remedy is handled under the applicable warranty and law. Store credit does not replace a legally required cash refund without your agreement.

We notify you when a refund is initiated. Your bank or payment provider may take additional time to display it, but Sixfab remains responsible for making the refund when due. Contact us if you cannot locate it. If an account has closed or your contact details change, tell us so we can arrange a lawful alternative and keep you informed.

5. Special Orders and Mandatory Rights

Orders arranged through quotes or direct sales may have separate return terms expressly agreed before purchase. A manually processed order does not by itself remove a consumer right. The same applies to product-specific warranty or project terms.

The 30-day programmes and any commercial exclusions above are subject to mandatory rights, including applicable consumer guarantees and remedies for non-conforming goods. Any cancellation right that is mandatory for a particular transaction still applies.