Shipping Policy

Last updated: 24 October 2026

This policy covers physical products purchased from Sixfab, Inc. through shop.sixfab.com. Orders are dispatched from our US warehouse through ShipMonk. Our designated US warehouse is Sixfab, Inc. / ShipMonk, 2601 NorthEast 33rd Street, Fort Worth, TX 76111, United States. Customer support is available through our contact form.

1. Destinations and Restrictions

This store serves the United States and supported international destinations outside the European store territory below. Availability depends on the delivery address, product and carrier; available options appear at checkout. A country not listed as excluded is not a guarantee of delivery to every address. Contact us before ordering if your address has no available shipping option.

The following 39 countries are served through Sixfab’s European store rather than this store:

Albania (AL), Austria (AT), Belgium (BE), Bosnia and Herzegovina (BA), Bulgaria (BG), Croatia (HR), Cyprus (CY), Czechia (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Georgia (GE), Germany (DE), Greece (GR), Hungary (HU), Iceland (IS), Ireland (IE), Italy (IT), Latvia (LV), Liechtenstein (LI), Lithuania (LT), Luxembourg (LU), Malta (MT), Moldova (MD), Montenegro (ME), Netherlands (NL), North Macedonia (MK), Norway (NO), Poland (PL), Portugal (PT), Romania (RO), Serbia (RS), Slovakia (SK), Slovenia (SI), Spain (ES), Sweden (SE), Switzerland (CH) and the United Kingdom (GB).

Under Sixfab’s shipping restrictions, we do not ship to Russia (RU), Belarus (BY), Iran (IR), Syria (SY), North Korea (KP), Cuba (CU), Venezuela (VE), Myanmar (MM), Afghanistan (AF), Libya (LY), Sudan (SD), South Sudan (SS), Somalia (SO), Yemen (YE), Central African Republic (CF), Democratic Republic of the Congo (CD), Mali (ML) or Nicaragua (NI).

This is our destination exclusion list, not a statement that identical sanctions apply to every listed country. Other legal restrictions may apply to particular products, persons, regions or end-uses. We may request information reasonably needed for export or sanctions screening and cannot fulfil a prohibited shipment. The export provisions in our Terms also apply.

2. Order Processing and Same-Day Dispatch

In-stock orders normally require 1–3 business days to prepare after payment confirmation. We aim to dispatch sooner where possible. Business days are Monday–Friday, excluding public holidays affecting our US fulfilment operations. A different lead time stated for a product or order takes precedence.

We guarantee same-day dispatch for orders placed before 10:30 a.m. at the fixed time zone UTC−07:00 on a business day, with all items in stock and payment completed, unless the order falls within a disclosed exception below. This is a dispatch commitment, not a same-day delivery commitment.

Pre-orders and backorders do not qualify for the same-day dispatch guarantee. Any other product-specific exclusion must be disclosed before purchase. An order containing an item that is not in stock does not meet the all-items-in-stock requirement.

Orders outside those criteria may still dispatch that day, but do not qualify for the same-day commitment. Pre-order or out-of-stock lead times are stated for the relevant item. We send shipment confirmation and tracking information after dispatch.

If we cannot ship within the applicable promised period, we notify you and provide the delay choices and refund required by law. Where the US internet-order rule applies and no shipment period was stated, the applicable default is 30 days after receiving a properly completed order. That rule concerns shipment, rather than guaranteeing international delivery within 30 days.

3. Carriers and Transit Estimates

US orders ship using available UPS or DHL services. Canadian orders use available DHL Express or DHL eCommerce services. Other international orders normally use DHL Express or UPS; DHL eCommerce may be offered where available. The actual services and prices for your address appear at checkout.

The following are the existing general US service estimates after dispatch, subject to carrier coverage and any order-specific commitment:

International transit depends on destination and clearance. DHL eCommerce to Canada may take 3–4 weeks. Preparation time is additional to transit unless the checkout expressly states a total delivery period. Carrier or customs delays may affect an estimate; they do not remove a binding commitment or a remedy available under applicable law. We assist with investigating shipment problems.

4. Shipping Charges and Customer Carrier Accounts

Shipping charges and any taxes collected by Sixfab appear before you pay. For special delivery timing, large orders or use of your own carrier account, contact us before ordering so that we can confirm feasibility and terms. Availability of a customer carrier account option depends on the destination and order.

If a provided carrier account cannot be used, we may arrange dispatch using our own service without an additional shipping charge, as under our existing shipping arrangement. We contact you where the change would affect an agreed material delivery condition. Import clearance and charges remain allocated as described below.

Quote-based or direct-sales orders may have different delivery terms expressly agreed before purchase. Mandatory rights remain unaffected.

5. Sales Tax, Import Duties and Clearance

We collect applicable US sales tax at checkout. An ordinary US domestic delivery does not require the customer to clear an international import merely because it is purchased online; sales tax and import duties are different charges.

For international shipments, the recipient is responsible for import clearance and for duties, import taxes and carrier processing or clearance charges payable at destination under our standard arrangement. These amounts are not included in our shipping charge unless expressly stated. We do not offer prepaid destination duties under this arrangement. We provide shipment and customs documents required from us as seller or exporter.

If we must collect a destination tax under applicable law, that obligation remains ours and the applicable amount must be included or shown before purchase. A recipient-responsibility clause does not remove it.

If delivery is refused or charges are unpaid, contact us about the shipment and any return. Any deduction for actual return transport or destination charges must be explained and legally recoverable. We do not automatically charge your payment method for unspecified additional costs. Refunds remain subject to applicable law and our Return & Refund Policy.

6. Delivery Terms and Transit Risk

Our standard delivery term is FCA (Free Carrier), Sixfab’s ShipMonk fulfilment facility, 2601 NorthEast 33rd Street, Fort Worth, TX 76111, United States, Incoterms® 2020. Under this arrangement, transit risk passes when we deliver the goods to the carrier in accordance with the FCA rule. If a different FCA delivery point is expressly agreed, that named point applies.

This allocation is subject to mandatory law. Where consumer law requires us to bear transit risk until delivery to you or your nominated recipient, that rule prevails. A transfer of transit risk does not excuse a pre-existing product defect, an incorrect shipment, inadequate packaging attributable to us or another breach of our own obligations.

Any agreed FCA term uses Incoterms® 2020 and must identify the named delivery place. Incoterms allocate specified delivery responsibilities and do not by themselves determine ownership, payment, every contractual remedy or mandatory consumer rights.

7. Missing, Damaged or Undeliverable Parcels

Inspect the parcel and products promptly and report visible damage, loss, wrong items or missing components within 7 days of delivery where reasonably possible. Photos, packaging and tracking information help the investigation. This reporting request is not a blanket forfeiture of warranty or mandatory rights, particularly for a defect that was not reasonably discoverable on delivery.

If a shipment is lost, tracking is inconsistent or delivery is disputed, contact us through the support form. We investigate with the carrier and arrange the appropriate response under the agreed delivery terms and applicable law. Carrier involvement does not remove our own obligations.

Check your address before ordering and promptly report an error. Once fulfilment begins, changes may not be possible. If a parcel is returned as undeliverable, we contact you about the next step and any lawful, explained re-shipment cost. Legal notices go to our Allen office; merchandise returns follow the Return & Refund Policy and our ShipMonk instructions.